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Refund Policy
### Introduction
At Whales Funding Frontier, we are committed to providing high-quality services to our customers. We understand that sometimes situations arise where a refund may be necessary. This Refund Policy outlines the conditions under which refunds will be granted and the process for requesting a refund.
### 1. General Conditions
1.1. **Eligibility for Refunds**
Refunds are only available for services that are explicitly eligible for a refund as stated at the time of purchase or on the relevant service page. Please review the specific terms for each service to understand its refund eligibility.
1.2. **Time Frame for Refund Requests**
All refund requests must be made within 30 days of the original purchase date. Requests made after this period will not be eligible for a refund.
### 2. Refund Process
2.1. **Submitting a Refund Request**
To request a refund, please contact our customer support team at [Your Contact Email] with the following information:
- Your full name
- The email address associated with your account
- The order number or transaction ID
- The reason for the refund request
2.2. **Review of Refund Request**
Once we receive your refund request, we will review it and notify you of the approval or rejection of your refund within 7 business days. We may request additional information to process your refund request.
2.3. **Refund Approval**
If your refund request is approved, we will process the refund to your original method of payment within 10 business days. The time it takes for the refund to appear in your account may vary depending on your payment provider.
### 3. Non-Refundable Services
Certain services and products are non-refundable. These include:
- Customized or personalized services that have already been provided
- Services where work has already commenced and significant progress has been made
- Any fees related to third-party services or products
- Payments made for consulting or advisory services once the session or service has been delivered
### 4. Partial Refunds
In some cases, partial refunds may be granted at the discretion of Whales Funding Frontier. This may apply to services where partial work has been completed or where a partial refund is deemed appropriate based on the circumstances of the request.
### 5. Changes to This Refund Policy
We reserve the right to modify this Refund Policy at any time. Any changes to this policy will be posted on this page. It is your responsibility to review this Refund Policy periodically to stay informed about our refund practices.
### 6. Contact Us
If you have any questions about our Refund Policy, please contact us at:
- Email: [Your Contact Email]
- Phone: [Your Contact Phone Number]
- Address: [Your Business Address]
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Make sure to replace placeholders like "[Your Contact Email]" and "[Your Business Address]" with your actual contact details. Also, adjust the policy to reflect your specific services and business practices.